The way forward is to:
- Consume and scale services as needed.
SaaS: Software in the Cloud
SaaS offers a pay-as-you-go model for software, with anytime, anywhere access from any device. SaaS solutions are an ideal replacement for high-value, low-complexity applications hosted on premise.
A SaaS solution requires no investment in infrastructure. IT resources can be redeployed to core business functions, while maintenance and updates are factored-in. You benefit from:
- Improved user and customer experience
Delivering Results with Software-as-a-Service
Capgemini has decades of experience in reducing enterprise complexity and optimizing application landscapes, ensuring you benefit from a low risk implementation and improved business outcomes.
Our SaaS expertise has helped many of our clients manage services, such as billing and customer interactions that improve retention and customer satisfaction. For example, 120,000 customer service representatives from 190 organizations across the globe are currently using Odigo, our SaaS solution that delivers a multichannel, virtualized contact center.